Please inspect all products before installation. No claims will be accepted after product has been installed. use constitutes acceptance as products are considered the property of the owner once installed and can’t be exchanged or returned under any circumstance. All claims after materials are installed need to be submitted directly to the manufacturer of the product.
It is the customer’s responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, shade lots for porcelain and ceramic products, and to verify all labels on products to ensure accuracy prior to leaving our premises. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected upon the sales order must be determined prior to leaving the premises and approved by a manager. By signing your receipt at the time of pickup, your signature (or that of the person authorized to pick up products) will constitute your agreement that your order has been received in full and that it is accurate. Once you have left the premises, no exceptions will be made.
A 25% restocking fee will apply to all authorized returns made within 30 days of purchase. All returned marchandise must be undamaged, in its original packaging and in resalable condition. Absolutely no returns accepted on special orders, tools, final sale items, cabinets and countertops. Refunds will be processed by the same method of payment from your original purchase. Cash transactions over $100.00 will be processed as a mail check refund within seven (7) business days of return.
Special orders are Final Sales. As such, they must be paid in full and are not eligible for cancellations, returns or refunds after an order is processed. Special orders are always subject to availability. Lead times for special orders coming from within the United States are usually 7-10 business days from date of purchase assuming materials are available and ready to ship. Lead times for special orders coming from overseas are usually 8-10 weeks from date of purchase assuming merchandise is available and ready to ship. Floors & Tiles is not responsible for any delays caused by conditions beyond its control nor is it liable for any costs incurred by the customer due to any merchandise delays caused by such conditions.
Size and/or shade variation are normal conditions inherent in first quality floor and wall covering products and may vary from showroom samples. All products and materials are always subject to availability.
Customer must pick up merchandise within 15 days from date of purchase. After 15 days, merchandise will be subject to availability and a $50/day storage fee may apply.
Customers picking up at any of our locations are responsible for using a suitable and safe vehicle for pick up and transport of products. The customer is responsible for supplying fastening accessories to securely fasten cargo. As a courtesy, we will assist with the loading of products; However, it is the responsibility of the customer to stop the employee if he/she feels that the vehicle is inadequate for the load and/or is not safe to transport the products. Floors & Tiles reserves the right to stop loading at the discretion of the warehouse associates.
It is the sole responsibility of the customer to secure the merchandise and ensure it is properly loaded and secured before it leaves our premises. Floors & Tiles is not responsible for any damages to vehicles while loading. If equipment or machinery is in use, the customer is required to stand minimum ten (10) feet away from the operation of any such equipment or machinery. Customer assumes full responsibility for loading and/or transport of merchandise and releases Floors & Tiles from any liability, claims or damages arising out of customer’s pick up and/or transport of merchandise. Floors & Tiles reserves the right to refuse and/or stop loading service.